Privacy Policy

This Privacy Policy explains how Scalent(“we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, contact us, or use our AI phone receptionist, website chatbot, DM automation, or SMS automation services on behalf of a client business, or engage our paid advertising, SEO, landing page, or content marketing services. By using our website or services, you agree to the practices described here.

We may collect the following categories of information:

• Contact form submissions — name, business name, email address, phone number, and any message content you submit.
• Call, chat, and message transcripts — when our AI receptionist, chatbot, or DM/SMS automation is deployed on behalf of a client business, we process call recordings, transcripts, chat logs, and message content necessary to answer, qualify, and route inquiries.
• Cookies and analytics data — standard web analytics data (pages visited, time on site, referring source, device/browser type) collected via cookies and similar technologies. See our Cookie Policy for details.
• SMS opt-in data — phone number and consent status when you opt in to receive text messages, as described in our Terms of Service.

• To respond to inquiries and provide requested demos or quotes
• To deliver, operate, and improve our AI automation services
• To route calls, messages, and bookings to the correct business
• To send appointment reminders and follow-up communications when consented to
• To monitor and improve service quality and AI accuracy
• To comply with legal obligations

We rely on third-party service providers to operate our platform, including but not limited to: cloud hosting providers, website analytics providers, voice and telephony infrastructure providers, SMS/messaging gateway providers, and customer relationship management (CRM) software. These providers process data solely to provide services on our behalf and are contractually obligated to protect it. [PLACEHOLDER — list specific named vendors once finalized, e.g. hosting provider, analytics provider, telephony provider.]

Depending on your location, you may have the right to access, correct, delete, or restrict our use of your personal information, and to opt out of certain communications. To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable law.

Our website uses cookies for essential site functionality, analytics, and (where applicable) marketing purposes. You can control cookie preferences through your browser settings. See our Cookie Policy for full details on the categories of cookies we use and how to opt out.

In connection with our Paid Ad Management service, we may install and use advertising and conversion-tracking technologies — including the Meta Pixel, Google Ads conversion tag, and similar tools — on our own website and, where we are engaged to manage a client business’s advertising, on that client’s website as well. These technologies collect information about page visits, conversions, and ad interactions to measure campaign performance and improve ad targeting. This is separate from the general site analytics described above and is used specifically in the course of delivering paid advertising services. Where required by the applicable ad platform or law, we ensure appropriate consent mechanisms and disclosures are in place before these technologies are activated on a given site.

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

We retain personal information, including call and chat transcripts, for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized in accordance with our internal retention schedule. [PLACEHOLDER — specify exact retention periods.]

For privacy-related questions or requests, contact us at hello.autoaiagent@gmail.com or +1 (360) 381-1424.