Follow Up Within 60 Seconds of a Missed Call
Scalent's SMS automation instantly texts back missed calls and new leads, then runs follow-up and reminder sequences so fewer leads go cold and fewer appointments get missed.
The Problem It Solves
A missed call that goes straight to voicemail is one of the highest-intent leads a business gets — and one of the easiest to lose. Without an immediate text follow-up, most of those callers move on to the next business on their list within minutes.
How It Works
- 1
We connect your business line
SMS automation is layered onto your existing business phone number or a dedicated line for texting.
- 2
Missed calls trigger an instant text
Any unanswered call automatically receives a text within 60 seconds, keeping the lead warm before they call someone else.
- 3
Sequences nurture and remind
New leads, past customers, and upcoming appointments each get tailored sequences — follow-ups, reminders, and re-engagement texts — on a schedule you control.
- 4
Replies route to your team
When a lead responds, the conversation is handed to your team or continued by the AI to book the appointment.
What’s Included
- Instant missed-call text-back within 60 seconds
- Automated appointment reminders to cut no-shows
- Lead nurture sequences for cold and warm leads
- Two-way texting with human handoff
- Fully TCPA-compliant opt-in and STOP/HELP handling
- Works alongside your AI receptionist and chatbot
“Home services companies use missed-call text-back to recover jobs that would otherwise go straight to a competitor's voicemail.”
SMS Automation FAQ
Yes, when set up with proper consent. Scalent builds every SMS sequence with TCPA-compliant opt-in language, clear opt-out (STOP) and help (HELP) handling, and message frequency disclosures. See our SMS & TCPA Compliance Notice for details.
Ready to Install SMS Automation?
See exactly how it would answer your calls, DMs, or texts — book a free demo.