Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Scalent’s website and services, including the AI phone receptionist, website AI chatbot, DM setters and auto-reply, and SMS automation (the “Automation Services”), as well as paid advertising management, SEO, landing page and funnel build, and content marketing services (the “Marketing Services” and, together with the Automation Services, the “Services”). By using our website or engaging our Services, you agree to be bound by these Terms.

Scalent designs, configures, and operates AI-powered automation on behalf of client businesses to answer calls, respond to website chat and social media messages, and send automated text communications. Scalentalso provides marketing services, including paid advertising campaign management, search engine optimization, landing page design, and content marketing. Services are configured based on information and instructions provided by the client business and are intended to support, not replace, that business’s own judgment on matters requiring professional expertise (e.g., legal or medical advice).

You agree not to use our Services to:

• Violate any applicable law or regulation
• Send unsolicited communications without proper consent
• Transmit false, misleading, or fraudulent content
• Interfere with or disrupt the integrity of the Services
• Attempt to reverse-engineer or misuse the underlying AI systems

Package pricing, billing frequency, and setup fees are outlined on our Pricing page and confirmed in your service agreement. Fees are billed in advance on a recurring basis unless otherwise agreed in writing. Late or failed payments may result in suspension of Services. [PLACEHOLDER — insert specific refund/cancellation terms.]

For clients enrolled in our Paid Ad Management service, we may be granted access to your Google Ads, Meta Ads, or other advertising platform accounts to build, launch, and manage campaigns on your behalf. Ad spend is billed directly by the applicable advertising platform to the payment method connected to your account, separate from Scalent’s own service fees.

[PLACEHOLDER — ATTORNEY REVIEW REQUIRED: insert specific terms covering ad-spend authorization limits, who bears liability for unauthorized or excess ad spend, account-access revocation, and liability if Scalent’s access to a client’s ad account results in platform policy violations or account suspension. Do not publish this section until reviewed by counsel.]

By opting in to receive text messages from Scalent or from a business using our SMS automation Services, you consent to receive automated and non-automated text messages, including appointment reminders, follow-up messages, and marketing communications, at the mobile number provided.

• Consent: Consent to receive SMS messages is not a condition of purchasing any goods or services. You may opt in via a web form, verbal consent, or other method as permitted by law.
• Message frequency:Message frequency varies based on your interactions and the sending business’s configured sequences (e.g., appointment reminders, follow-ups). [PLACEHOLDER STAT — insert typical frequency if known, e.g. “up to 4 messages/month.”]
• Message and data rates may apply based on your mobile carrier plan.
• Opt-out: Reply STOP at any time to unsubscribe from text messages. You will receive one final confirmation message, and no further messages will be sent unless you opt in again.
• Help: Reply HELP for assistance, or contact us at hello.autoaiagent@gmail.com or +1 (360) 381-1424.
• Carriers: Carriers are not liable for delayed or undelivered messages.

This notice is provided in accordance with the Telephone Consumer Protection Act (TCPA) and carrier messaging guidelines. Businesses using our SMS Services are responsible for obtaining and documenting proper consent from their own customers prior to enrolling them in automated messaging.

THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. SCALENT DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION OF AI-DRIVEN COMMUNICATIONS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

All content, software, and technology used to provide the Services, including AI models, prompts, and workflows developed by Scalent, remain our intellectual property or that of our licensors. Client business data used to train or configure a specific deployment remains the property of that client business.

Either party may terminate service in accordance with the notice period specified in the applicable service agreement. Upon termination, Scalent will disable active automations and, upon request, provide or delete client data in accordance with our Privacy Policy.

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts located in Washington, unless otherwise required by applicable law.

Questions about these Terms can be directed to hello.autoaiagent@gmail.com.